Laptop does not want to start

[EstebanCV]

Good morning, I have a problem with a laptop

Laptop model: hp 15-da0013la

The problem arose when I changed the battery of the laptop.

Every time I want to turn on the laptop, I have to have the charger plugged in.

I did an experiment, turn off the laptop, without closing the lid.

After 10 min I pressed the power button and the laptop booted without problems.

Then turned off the laptop again and proceeded to close the lid.

After 10 min I reopened the lid and pressed the power button.

The laptop did not start, to get it to turn on, I had to connect the charger.

The laptop took longer than usual to turn on, I noticed that the bios was reset by closing the lid.

I did another experiment, turn off the laptop without closing the lid.

I placed a magnet near the lid sensor for about 5 seconds.

After 10 min the laptop didn't turn on either.

I reconnected the charger, the laptop took longer than usual to turn on and the bios had been reset.

From what I saw, this problem happens when I close the lid of the laptop. 

Is there any way I can fix this?

I hope you can help me, thank you very much in advance

[ub6424]

Hello @EstebanCV 

Let me check your current system configuration before we take care about the battery ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[EstebanCV]

Hi @Ub6424, these are my results

OS Name: Microsoft Windows 10 Pro

Version: 10.0.19044 build 19044

System Model: HP Laptop 15-da0xxx

System: 3PX38LA#ABM

Processor: CPU Intel(R) Core(TM) i7-8550U 1.80 GHz, 2001 Mhz, 4 main processors, 8 logical processors

BIOS Version/Date: Insyde F.38, 31/8/2021

[ub6424]

Hello @EstebanCV 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A

50.9 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[EstebanCV]

Hi, I'm having trouble installing HP Consumer Desktop / Notebook PC ME Firmware Update, it won't let me install

I click on setup.exe and nothing appears

[ub6424]

---

@EstebanCV wrote:

Hi, I'm having trouble installing HP Consumer Desktop / Notebook PC ME Firmware Update, it won't let me install

I click on setup.exe and nothing appears

---

Hello @EstebanCV 

You can skip the setup...

Kind regards

[EstebanCV]

Hi, I have tried the bios update again skipping the firmware step, my laptop still does not turn on, the laptop only turns on when I connect the charger

[ub6424]

Hello @EstebanCV 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

[EstebanCV]

these are my results:

type of guarantee: 3
Cycle count: 9 / 1000
Manufacturer: 333-AC-33-A
Serial number: 04364 10/28/2021
Temperature: 24°C
Current: 957mA

Terminal voltage: 12669mV
Design voltage: 11550 mV
AC Power: Yes
CT number: 6JRKQ0C81DV1D1
Capacity by design: 42 WHr
Full load capacity: 41WHr (97%)
Remaining capacity: 33WHr

 

[ub6424]

Hello @EstebanCV 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results