Laptop experienced a brownout while plugged in at a hotel and won't power back on.

[CMH67]

Laptop was plugged in at a hotel during a brownout and now it will not power back up.  Was it destroyed or is there a work around?  Power cord seems to be ok, but laptop does not power on.

[VikramTheGreat · Accepted solution]

Hi @CMH67,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that you're having trouble powering on your PC and are unable to use it. Let’s try the troubleshooting steps below to resolve the issue. Please follow these steps and let me know if they help get your PC back on.

BIOS Restore :
1) Shutdown the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  
4) Follow on-screen instructions and click on OK

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[CMH67]

Thank you!  It worked!!!

[VikramTheGreat]

Hi @CMH67,

Awesome!! 🎉🙌 I'm so happy to hear that! Nothing beats the feeling of finally getting things to work. If you ever need help again, you know where to find me. Enjoy! 😊🚀

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support