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HP Recommended
HP Notebook - 15-f387wm (Touch) (ENERGY STAR)
Microsoft Windows 10 (64-bit)
  • When I charge my laptop and when I press the power button the f12 key lights amber orange it’s not booting up or turning on image.jpg

3 REPLIES 3
HP Recommended

Hi @15-f387wm 

 

Welcome to the HP Support Community. I see that there is an amber light on your F12 key and you are not able to boot your system into Windows. Please be assured that we are here to help you with it.

 

May I know from when are you facing this issue?

Did you make any changes to it?

 

Please note that the wireless light is amber when all wireless devices are OFF. Since you are not able to boot into Windows, I would suggest you please follow the steps shared in the link here and let me know the outcome of it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello @15-f387wm

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @15-f387wm

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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