Laptop failed Components test

[Pet07]

Hello!

I need help please.  My laptop shut off and wouldn't start to windows.  I did the instructions and failed the Components Test.  It prompted the 24 digit Failure ID.

I found out that my Optane Memory failed.  Can anyone help me?

Before my computer shut off, i had some files in the recycle bin i wanted to retrieve.  Is it still possible to restore my files from recycle bin.  Also are my files in the drive ok?

[praveen196]

@Pet07 Welcome to HP Community!

I understand that the Optane Memory failed.

If you are getting the 24 digit failure code. That part has to be replaced.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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