Laptop freezes and don't start up after force shutdown

[LJ-T]

Hi,

I have a HP Compaq CQ58 Laptop.

The laptop was stored away and recentley desided to use it again.

When I started up the laptop for the first time it was running Windows 7 but was missing some OS files as asoon as one tried to open any task it will open internet explorer and try to downlod the .exe file even when opening the task manager.

So I opted to format the laptop and installed Windows 10.

Everyting installed correctley and all is well but after a while +- 30min the laptop freez and you cant do anyting expet to force shutdpwn the laptop, but then it will not start up it only shows a blank screen with a red F12 (Wi-FI) button light.

The strang this is that if you leave the laptop for a few houres and try to start it up again all works fine for the next +-30min then the sicle starts again.

Does any one knows whats going on and how to fix it please?

The laptop was send in for a screen repair befor I used it if this information may help.

[Jeet_singh]

@LJ-T,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the notebook freezes during startup. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer from F2?

Have you installed a retail version of Windows? Did you know that HP doesn't support retail version of Windows?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook:

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

1. With the power off, disconnect the power cord from the back of the computer.
2. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
3. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to run an extensive system test as well as an extensive test on the Hard drive from F2(Please remember to capture the failure ID for further assistance).

If for some reason you are not finding the options in Hardware diagnostics, this could be because of the older version, I would suggest you go ahead and install the latest version of hardware diagnostics from this link: Click here

Could you please respond to this post with the details and with the results as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

[LJ-T]

Hi Jeet-singh,

Have you recently made any software or hardware changes on the PC before the issue started? 

Yes, was running Windows 7. The laptop fell and the screen broke so took it in for replacement. After that windos 7 seemd to be corupted as it keeps on wanting to download and install windows components. So formatted it and install windows 10 where I get the issue

Did you try to run any test on the computer from F2?

Yes I have run all of them and all have Passed

Have you installed a retail version of Windows? Did you know that HP doesn't support retail version of Windows?

Yes I have installed a retaild version of windows. I did not know that.

Where can I get an HP version of Windows?

I already performed a Hard reste as well as a full scan in F2.

I am still experiancing the same problem.

[Barachiel]

@LJ-T,

Thank you for posting on HP Forums, 

Barachiel is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

Keep me posted,

Good Luck. 🙂