Laptop freezes during boot up. Keep retrying, finally boots after many attempt. Windows works good

[johno99]

When booting up, the system freezes with the "HP" logo and the circle of dots.  If I keep trying, it eventually boots up to windows.  Had Microsoft connect to PC and reloaded windows.  That did not help.  Found that if I hold the windows key and the "c" (maybe "v"), it stops at an invalid checksum error, press enter to reboot.  That was working, but now that does not work either.  I just keep rebooting until it finally works.  This is a new laptop that was purchased in December, 2019.

[The_Fossette]

@johno99,

I reviewed your post and I understand that the computer is not booting to Windows correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you perform a system test on the computer following the steps in the below article to make sure that there are no hardware issues.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[johno99]

I followed the steps and updated the BIOS.  I am still having the problem.  I also restored windows to original status based on a conversation with tech support.  A USB was used for this.

I am very upset that a unit less than 3.5 months old is not working correctly.  I believe that a replacement is required, but the Microsoft store will not honor this.  I like the computer up until this issue.  I plan on keeping my eyes open for another purchase as I do not feel this unit will last long.

Very disappointed with HP products and Microsoft Store standing by what they sell!

[The_Fossette]

@johno99,

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[johno99]

No luck doing that, I have tried this and they could not fix.  Below is the error I can get by holding the "WINDOWS KEY" and the "V KEY" during start up.  I hit the enter key here and the system boots up normally.  I have reinstalled both windows and the BIOS as HP instructed.  That did not fix the issue.

[The_Fossette]

@johno99,

I recommend you contact support and check the available service options for your computer as we have exhausted all the troubleshooting steps.

Cheers!