Laptop freezes when running the Memory Quick Check

[emi_lagg]

Hi,

My laptop wouldn't turn on (I tried taking the battery in and out, holding the Power button for 30 sec to a 1 minute and some of the advice I read in the forum), it just makes a beep about 3-5 seconds after it starts, and turns itself off again, and then tries again to power on, and it stays in this loops until I remove the battery or power. The screen sometimes lights up, sometimes it doesn't. 

Now, I'm trying to run a System Quick Test, and all items passed, including the hard drive, but it gets stuck in the Memory Quick Check (it's been frozen with Estimated Time Remaining 13 min 53 sec for about 40 minutes). I tried with ESC and it wouldn't cancel, so I shot it down with the power button. Tried this twice, same result, and I tried to run the quick test individually and it's the same story.

What can I do now? Is it ok to assume that it is a memory problem? What is the best thing to do now? 

Thanks a lot,

[DavidSMP]

@emi_lagg,

Good day. Thank you for reaching out to the HP community.  I reviewed the post and will be really glad to assist you. Superb description of the issue. Kudos to you for that.

• What is the cause for running the diagnostics on the computer?
• Does your computer freeze or shut down while logged into windows?
• Does it work slow, or have performance issues or overheat?
• Does the computer not boot correctly? DO you get any errors while booting?

Furnish these details for us to assist you correctly.

Thank you and have a blessed week ahead.