Laptop goes straight to uefi when I start it up

[Meziri]

When I start up my laptop it goes straight to the uefi interface it does not boot up the windows except I manually exit the the uefi interface then it boots up and also the brightness keys are malfunctioning. I have checked of the key is pressing down but it's not.

Help is needed urgently 

[Irfan_06 · Accepted solution]

Hi @Meziri,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support