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‎06-15-2024 03:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Well first it had to with the boot error message, than the lights were just on and now it won’t even charge what the heck.! I took the back off to get the SN and than when I went to put the back cover back on it just died 

1 REPLY 1

‎06-18-2024 07:48 AM

HP Recommended

Hi @teinesamoa03,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

What is the exact error you are getting?

Have you made any changes to your unit's software or hardware?

Have you installed any new applications?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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