07-29-2019 11:05 AM
Since the last one month, my laptop has been hibernating unexpectedly at very odd charge percentages. Mostly around 50%, and very rarely around 80%. It used to happen occasionally and now happens a little to frequent in the last week. Once it hibernates, it only starts up on plugging an AC adaptor, with very low charge (0-5%). Also immediately upon startup, the HP Battery Check shows that the primary battery condition is WEAK (31) and sometimes OK (1). Also the full charge capacity keeps alternating between 85, 60 and 40%.
PS I've updated to Windows 10 version 1903 and received other Intel updates through Windows Update.
07-31-2019 05:47 PM
Thank you for posting your query on HP Community,
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
If the issue persists, I would suggest here is to run the Power troubleshooter:
- Click on the Windows icon on your computer, then type in Troubleshoot.
- At the left pane, choose Troubleshoot.
- Under Find and fix other problems, click on Power, then Run the troubleshooter.
- Follow the prompt, then see if it'll resolve the issue.
If the issue persists, I would suggest here is to update the Bios, and Chipset drivers on your notebook, using this link or download it using HP Support Assistant.
Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Alternatively, you may refer to this HP article for more assistance - HP PCs - Sleep and Hibernate Issues (Windows 10, 😎
Let me know how it goes for further assistance.
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