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ArunKashyap
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Laptop hibernates unexpectedly, then switches back on with AC power and 0% charge

HP Pavilion x360 cd-0053tx
Microsoft Windows 10 (64-bit)

Since the last one month, my laptop has been hibernating unexpectedly at very odd charge percentages. Mostly around 50%, and very rarely around 80%. It used to happen occasionally and now happens a little to frequent in the last week. Once it hibernates, it only starts up on plugging an AC adaptor, with very low charge (0-5%). Also immediately upon startup, the HP Battery Check shows that the primary battery condition is WEAK (31) and sometimes OK (1). Also the full charge capacity keeps alternating between 85, 60 and 40%. 

 

PS I've updated to Windows 10 version 1903 and received other Intel updates through Windows Update.

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Laptop hibernates unexpectedly, then switches back on with AC power and 0% charge

@ArunKashyap,

 

Thank you for posting your query on HP Community,

 

Let's start off by performing a Hard reset on the notebook

Before power resetting your computer, do the following:

  1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

  2. Turn over the computer and look for a battery compartment door.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

 

If the issue persists, I would suggest here is to run the Power troubleshooter: 

  1. Click on the Windows icon on your computer, then type in Troubleshoot.
  2. At the left pane, choose Troubleshoot.
  3. Under Find and fix other problems, click on Power, then Run the troubleshooter.
  4. Follow the prompt, then see if it'll resolve the issue.

If the issue persists, I would suggest here is to update the Bios, and Chipset drivers on your notebook, using this link or download it using HP Support Assistant. 

 

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Alternatively, you may refer to this HP article for more assistance - HP PCs - Sleep and Hibernate Issues (Windows 10, 😎

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation