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‎07-25-2017 07:53 PM

HP Recommended
Product: HP 15-ac026TX
Operating System: Microsoft Windows 10 (64-bit)
Hi
I am using HP laptop 15-ac026TX, while using laptop got hanged and was non responsive. I hard booted it by switching off the power button. When I am turning it on now, it's not displaying anything. In background I can hear fan, and clicking sound probably from hard disk just for 30 second.

Can you please help me troubleshooting this.

Thanks
Soheb
3 REPLIES 3

‎07-26-2017 10:44 AM

HP Recommended

Hi,

Please run the hardware diags first . Can be a h/w failure.

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‎07-26-2017 08:36 PM

HP Recommended
Hi Danny
Thanks for the reply. Can you help me with this?
I was referring this article, https://support.hp.com/lt-en/document/c03467259 but as there is no display, this is not helpful here.
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‎07-27-2017 07:46 AM - edited ‎07-27-2017 07:56 AM

HP Recommended

Hi,

i was hoping that computer would at least let u get into bios or diagnostics, i you are not able to acces bios  then it is h/w issue.

try this https://www.youtube.com/watch?v=L7FvZ-JduRM

memory reset can also resolve the problem . if not getting dispaly , try reseating the lvds cable.

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