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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop is not booting

Create an account on the HP Community to personalize your profile and ask a question
01-16-2019 07:28 AM
Hello
my laptop shutdown suddenly and wont start again.
every 2 or 3 days it boot and run about 15 minutes then shutdown, i have tried to hard reset by removing batery and adapter and pressing 15 sec on power botton but nothing happen.
01-17-2019 02:25 PM
Welcome to the HP Support Community!
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Are you getting any error message when you start the computer?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you follow the steps in the below article and check if whether the issue is resolved.
https://support.hp.com/in-en/document/c04718479
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-20-2019 07:52 PM
We haven’t heard from you.
This Post is with reference to the thread you had recently created at your friendly neighborhood which is the HP Forums
I would like to know if the resolution we had provided worked for you?
Please reply back to your public post if you have any other queries.
And Thank You for being a Valuable Member of our HP Family.
If this helps, please mark the public post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.
The_Fossette
I am an HP Employee