• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
G6-1306sx
Microsoft Windows 10 (64-bit)

Hello

my laptop shutdown suddenly and wont start again.

every 2 or 3 days it boot and run about 15 minutes then shutdown, i have tried to hard reset by removing batery and adapter and pressing 15 sec on power botton but nothing happen.

2 REPLIES 2
HP Recommended

@accultek,

 

Welcome to the HP Support Community!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Are you getting any error message when you start the computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if whether the issue is resolved.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

HP Recommended

@accultek,

 

We haven’t heard from you.
This Post is with reference to the thread you had recently created at your friendly neighborhood which is the HP Forums
I would like to know if the resolution we had provided worked for you?
Please reply back to your public post if you have any other queries.

And Thank You for being a Valuable Member of our HP Family. 

If this helps, please mark the public post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

 

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.