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Ankit_Garg Student
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Laptop is not booting

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Microsoft Windows 10 (64-bit)

I have hp laptop model 15-ay009dx which i am using since last 2 years but suddenly from yesterday onward my system is not booting now. I performed some tests using "hp diagnostic tool" during boot time which showed some error while checking the hard drive which is as highlighted below.WhatsApp Image 2019-07-21 at 12.18.04 AM.jpeg

 

Please confirm the exact error against this failure id.

 

My first observation for this issue could be due to windows update. Two days before only, i updated the OS and since then only, i am facing this issue.

 

I tried to find out this issue on internet as well and it seems there is some hardware issue in the hard drive. Hard drive on my system had been replaced in the warranty period. Earlier my laptop was having "wd" which they replaced with "Toshiba" one. Considering the hard drive age, it is almost new but this is something absurd now where a new hard drive got failed within 1 year only.

 

I also tried to check the disks and volumes using "diskpart" command console during boot but it is not showing my drive anymore.

 

Please help me in finding out a way to recover the data from this faulty drive.

 

 

 

 

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Laptop is not booting

Hello @Ankit_Garg 

 

Welcome to the HP Support Community. Thank you for posting.

 

I checked it and the error code you show tells me that the hard disk drive (HDD) has failed.  Since this is faulty HDD/hardware component issue, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

 

 

Here are your options on fixing the problem:

 

1) If your computer or the HDD is still under warranty, please contact HP Support (or the vendor) and inform them. They will work with you about the way to replace the faulty component.  Contact HP options:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

 

 

2) If your computer or the HDD is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

 

 

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

 

Toshiba are not good HDD brand, in my opinion and based on experience.

 

 

*** How to replace the faulty HDD with new HDD or new SSD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

 

 

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

 

 

3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. Let me know if you need assistance on that.

 

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.

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