-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop keeps crashing,

Create an account on the HP Community to personalize your profile and ask a question
09-13-2022 09:40 PM
Computer crashes randomly
I have an older HP Elitebook 2570p running Windows 10. It’s crashing randomly ever since I upgraded from win 7 to 10. The fan is running constantly and makes a lot of noise. I suspect the machine is overheating. When I am not charging, and run an external cooling fan alongside, the problems are fewer.
What can I do? Download and update drivers or BIOS? Clean fan? Something else?
09-15-2022 08:56 PM - edited 09-15-2022 08:57 PM
Hello @Earthwalker77
Sorry to hear that you are having problems ... I would like to help you.
Recommendation and solution
In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
High quality thermal paste should be used !
- The function of the fan(s) must be checked
- Short circuit test ( if required )
- charger/battery test
- Components test
- General cleaning ...
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Good luck