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‎09-13-2022 09:40 PM

HP Recommended
Product: Elitebook 2570p ( I do own it but your system does not detect it nor recognize serial # )
Operating System: Microsoft Windows 10 (64-bit)

Computer crashes randomly

I have an older HP Elitebook 2570p running Windows 10. It’s crashing randomly ever since I upgraded from win 7 to 10. The fan is running constantly and makes a lot of noise. I suspect the machine is overheating. When I am not charging, and run an external cooling fan alongside, the problems are fewer.

What can I do? Download and update drivers or BIOS? Clean fan? Something else?

Category:
1 REPLY 1

‎09-15-2022 08:56 PM - edited ‎09-15-2022 08:57 PM

HP Recommended

Hello @Earthwalker77 

Sorry to hear that you are having problems ... I would like to help you.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed

   High quality thermal paste should be used !

- The function of the fan(s) must be checked

- Short circuit test ( if required )

- charger/battery test

- Components test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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