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HP Recommended
Elitebook 2570p ( I do own it but your system does not detect it nor recognize serial # )
Microsoft Windows 10 (64-bit)

Computer crashes randomly

I have an older HP Elitebook 2570p running Windows 10. It’s crashing randomly ever since I upgraded from win 7 to 10. The fan is running constantly and makes a lot of noise. I suspect the machine is overheating. When I am not charging, and run an external cooling fan alongside, the problems are fewer.

What can I do? Download and update drivers or BIOS? Clean fan? Something else?

1 REPLY 1
HP Recommended

Hello @Earthwalker77 

Sorry to hear that you are having problems ... I would like to help you.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
Thermal paste for CPU GPU and bridges must be renewed

   High quality thermal paste should be used !

The function of the fan(s) must be checked

- Short circuit test ( if required )

charger/battery test

- Components test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.