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‎12-04-2022 07:13 AM

HP Recommended
Product: HP ENVY Laptop - 13-ba0512sa

Hello. 

My laptop which is less than two years old , randomly freezes where the mouse doesn't move and the time stops and I have to power the laptop off manually to get it work .

 

I ran the component test which the laptop passed with no problems and have restored the laptop back to factory settings but it still is freezing afterwards. 

 

I'm utterly disappointed that I barely use this laptop and it's in amazing condition and it's effectively unusable now 

 

 

 

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