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Locked

‎05-10-2024 11:39 AM

HP Recommended
Product: Laptop 17-ak0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I am trying to boot up my laptop, but after a few minutes (1-2min) it shows me shortly (1sec) the windows locking screen and shuts down.

I entered protected mode and changed a few things, to no avail. 

I also did enter the "HP PC Hardware Diagnostics UEFI" and did an extensive test which results in following result:

20240510_191617.jpg

 My question: Am I right to assume that the primary battery is fried? While on the cable, it did not turn off in protected mode or in the diagnostics menu, which makes it hard for me to believe that the normal windows OS isn't able to work on the cable as well.

Hope for clarifications and answers. 

Thank you in advance. 

 

OS: Windows 10 

Model HP: HP Laptop 17-ak0xx

Category:
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