• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎05-10-2024 11:39 AM

HP Recommended
Product: Laptop 17-ak0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I am trying to boot up my laptop, but after a few minutes (1-2min) it shows me shortly (1sec) the windows locking screen and shuts down.

I entered protected mode and changed a few things, to no avail. 

I also did enter the "HP PC Hardware Diagnostics UEFI" and did an extensive test which results in following result:

20240510_191617.jpg

 My question: Am I right to assume that the primary battery is fried? While on the cable, it did not turn off in protected mode or in the diagnostics menu, which makes it hard for me to believe that the normal windows OS isn't able to work on the cable as well.

Hope for clarifications and answers. 

Thank you in advance. 

 

OS: Windows 10 

Model HP: HP Laptop 17-ak0xx

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.