Laptop not charging when turned on

[YuXal]

Hi there!

I have a HP Notebook - 15-ac141na (ENERGY STAR) which is fairly old now. 
I have recently started having an issue where the laptop will not charge when on. The device also does not turn on at all when the battery is removed (AC adapter still plugged in). 
I have recently had an error message regarding internal fan, it may be that this is causing the error but wanted to reach out for any suggestions. 

[Deep_World]

Hi @YuXal,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Kindly follow the below troubleshooting steps: 

Power Reset – Disconnect the AC adapter , then hold the power button for 15–20 seconds. Reconnect the adapter and try turning on the laptop.

Check AC Adapter and Port – Ensure the AC adapter is working properly by testing it on another compatible device, if possible. Inspect the charging port for dust or damage.

BIOS/Hardware Diagnostics – Try booting into the HP Diagnostics by pressing Esc or F2 at startup. Run the system and battery diagnostics to check for hardware issues.

Fan and Thermal Check – Since you received a fan error, it could be affecting power. If comfortable, carefully inspect and clean the fan from dust accumulation.

Battery Health – If the battery is old, it may have failed completely. Some HP laptops will not power on at all if a dead battery or faulty fan is detected.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World