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‎01-12-2020 01:00 PM

HP Recommended
Product: Pavilion 17 notebook
Operating System: Microsoft Windows 10 (64-bit)

Hard drive code up 6661-7auaoc-mfpv6k-60qto3

will not allow to go to previous date to reboot. Will not open windows

3 REPLIES 3

‎01-12-2020 01:43 PM

HP Recommended

Hello, your error code is not complete, so can you copy it anyway?? 

But if it is an hard drive code and you can't restore your computer with deleting last updates, you need probably to replace your hard drive.. Do you need to recover datas on this disk?? 

 

I need to have the Product Number (P/N) from your PC.
If you need help for find this please check this document: https://support.hp.com/us-en/document/c03754824

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎01-15-2020 03:42 AM

HP Recommended

Thank you. 
I will use your advice and replace hard drive. 
I do need to get data from old drive. 

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‎01-15-2020 03:45 AM

HP Recommended

Hello; for begin you can try to reinstall Windows on your actual drive, by taping F11 on boot or using your Recovery media if you have. 

 

For more help and drive replace, I need your PC's product number, see my precedent answer. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
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