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‎01-22-2026 02:14 PM

HP Recommended

I have an HP Model 17-ca0012ds laptop. I recently went thru a windows update, and now I can’t get the laptop to respond. After several attempts, it did finally display the login screen and allow me to enter my password, but all it gives me is a black screen. It does have a full charge on the battery. Someone suggested that I removed the battery temporarily, but I believe the battery is internal as I cannot find a way to eject it. When I press the power button, it makes a small clicking sound and whirs for a moment, but then nothing ever happens. Any advice (other than “buy a new laptop”) will be greatly appreciated. 

thanks in advance 

W

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1 REPLY 1

‎01-23-2026 12:25 AM

HP Recommended

When you turn on your laptop, does hp logo appears normally? Is their any important data in your laptop that you need?

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