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HP Recommended
Spectre pro x360 G2
Microsoft Windows 10 (64-bit)

Hello

 

My x360 laptop is not booting anymore, The light next to the coarge port is blinking orange and the Powerbutton is blinking white when i plug in the charger, Things i tried already: Unplug the battery and hold the powerbutton for 30 seconds, Try booting it up without the battery but nothing helps, The lights keep blinking until i unplug power.

This has happend 3 times this week and when it happend the first time i plugged in a bios recovery usb and after 1 minute it was recovering the bios, I did that 2 more times later this week but now that trick doesn't work anymore..

 

So can anyone help me?

1 REPLY 1
HP Recommended

@Corstian 

You certainly should not be having to recover the BIOS over and over again, repeatedly.  That implies there is something inherently faulty with the PC.

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are not able to fix it, then you need to explore the options of getting it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836



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