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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
Envy m7 7th gen
Microsoft Windows 10 (64-bit)

I'm a music producer and I solely use my pc for music production. On Sunday, after working on a project. I put my computer on Hibernate, as usual.

 

Monday morning, I turned on the pc and it had a black screen with blinking underscore. None of the function keys  responded. I looked online but all the solutions didn't work.

 

So I sent it to a computer repairer, and he called me to tell me, he's sorry. Nothing can be done to resolve the problem. My processor has fried, and the processor is inbuilt with the motherboard so he can't change it.

 

So my question here is, can anything be done to get my computer back? My life depends on it. And I can't afford a new computer right now. Please help

3 REPLIES 3
HP Recommended

@ofosugh,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer does not boot into Windows anymore. Don't worry as I have a few suggestions which should help you resolve this issue. 

 

To provide you with an accurate solution, I'll need a few more details:

When you try to turn it on, do you hear the fan running? Or do you get any beeping noises/blinking lights?

Did this happen after a power surge or power outage?

Have you tried to connect this notebook to an external monitor?

 

This looks like a possible hardware failure with the PC, however I would suggest here is to try these steps first: 

 

Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Step 2: Connecting an external monitor to test the display

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

 

For additional information, please follow this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended

Before I try any of your suggestions,

Yes, the fans turn when I turn it on. 

There's no beeping sound when I turn it on 

And no, this problem didn't start after an outage. I put the PC on hibernate the night before the problem, and that was it 

HP Recommended

@ofosugh,

 

Thank you for replying,

 

This looks like a possible hardware failure with the notebook, In this scenario, I would suggest you first try the steps suggested from the previous post.

 

If you have tried the steps suggested and the issue persists, I would suggest you check this: 

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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