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Message 1 of 6
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Laptop not turning on but HDD light on for a few seconds

HP Recommended
HP 15 bs015dx or bs0xx
Microsoft Windows 10 (64-bit)

My HP laptop won't turn on, when I press the power button nothing happens on the screen or cap lock button, however, the HDD light turns on briefly. I have tried to do a reset (pressing and holding the power button without battery) but had no result. I also noticed that the fans do not turn on. The laptop was working fine one the morning, but the next it wouldn't turn on. Please help if you can.

Thanks.

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HP Support Agent
HP Support Agent
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Message 2 of 6
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@HelpMeNoMercy

 

Welcome to the HP support community.

 

Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

 

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Yeah, I've tried to plug into another AC adaptor, changed the outlet where I was plugged in, and performed a hard reset to no avail. What boggles my mind is that was perfectly fine on day and the next it wouldn't turn on. Hope you can help

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HP Support Agent
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@HelpMeNoMercy

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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I have this same problem 

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HP Support Agent
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@PrincessEnt

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Sandytechy20
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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