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HP Recommended
Microsoft Windows 10 (64-bit)

Hello, i have a problem with my hp laptop.

I was playing Sims with the laptop plugged on and I left for a bit. When I came back it says my battery is low and to connect it but it was connected tho it shows like it was not.

My HP was 6% so soon it turned off and now even if i connect it to the outlet it won't start.

Usually there is a little light next to the charging port on the laptop that is on but now its not.

And i dont think i use the original charging cable but is a HP cable.

What can i do??? 

 

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