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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop not working

Create an account on the HP Community to personalize your profile and ask a question
10-22-2019 05:46 PM
@Cindye1205 Welcome to HP Community!
Don't worry, I have a few steps that should help:
Step 1: Perform a visual inspection
Check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical damage to the laptop.
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The Chromebook is damaged: Contact HP to replace the damaged part or unit. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.
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The Chromebook is not damaged: Proceed to the next step.
Step 2: Verify power to the computer
Ensure the computer is connected to working power.
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Plug in the AC adapter to a functioning wall outlet.
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Connect the power to the computer.
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Check for lights illuminated on the computer or on the AC adapter.
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No lights are illuminated: Try another HP approved AC adapter.
If the lights illuminate using another AC adapter, proceed to the next step. Otherwise, contact HP to replace the damaged part or unit. To check the warranty of your computer, go to HP Customer Support - Product Warranty Check.
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Lights are illuminated: Proceed to the next step.
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FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.