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HP ENVY x360 - 15-ds0005na

My laptop was updating for a long time last night. Now it does not work. The light is switched on by the side button but the screen is black and nothing happens.

 Need urgently to fix this as I have court documents deadline to send today 

1 REPLY 1
HP Recommended

Hate to tell you NOW, but this type of situation is why you need to do regular offline backups -- so that if the computer fails, you still have access to your data.

 

Since the laptop won't even start up, there is literally nothing you can do to get it working or to diagnose the issues.  Instead, if you need the data on the drive, your only recourse now is to remove the drive, connect it to a working PC or laptop using an adapter cable, and try to retrieve the documents that way.



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