Laptop opens in bitlocker every time i turn it on.

[Krystal11]

HP Envy laptop. Bitlocker screen is asked for each time I turn it on. 

[Raj2111]

Hi Krystal11,

Welcome to the HP support community.
 

I understand that you are facing an issue with yourcomputer, I am glad to assist you today.

If your HP Envy laptop prompts for BitLocker recovery every time you turn it on, it indicates that BitLocker, Microsoft's disk encryption program, is not recognizing the system's normal boot process and is requesting recovery information. Here’s a step-by-step guide to troubleshoot and resolve the issue:

**1. Enter BitLocker Recovery Key:

Find Recovery Key:

• Microsoft Account: If you linked your BitLocker recovery key to your Microsoft account, you can retrieve it from Microsoft’s recovery key page.
• USB Drive: Check if you saved the recovery key to a USB drive or printed it out when BitLocker was initially set up.
• Azure AD: If your laptop is connected to an Azure Active Directory, you may find the key in the Azure portal.

Enter Key:

• On the BitLocker recovery screen, enter the recovery key. This should allow you to boot into Windows.

**2. Check BitLocker Status and Settings:

Boot into Windows:

• After entering the recovery key, boot into Windows.

Manage BitLocker:

• Go to Control Panel → System and Security → BitLocker Drive Encryption.
• Check the status of BitLocker and ensure that it is properly configured.

**3. Disable and Re-enable BitLocker:

If you suspect there’s a configuration issue, you might want to temporarily disable and then re-enable BitLocker:

Disable BitLocker:

• In the BitLocker Drive Encryption settings, select Turn off BitLocker and follow the prompts. This will decrypt your drive.

Re-enable BitLocker:

• Once BitLocker is disabled, you can enable it again by selecting Turn on BitLocker and following the setup process.

**4. Check for TPM Issues:

BitLocker often relies on the TPM (Trusted Platform Module) to store encryption keys. If there’s an issue with TPM, it might cause BitLocker to prompt for recovery:

TPM Management:

• Press Win + R, type tpm.msc, and press Enter to open TPM Management.
• Check the status of TPM. If there are issues, it might be related to the BitLocker recovery prompts.

Reset TPM:

• If TPM is not functioning correctly, consider clearing or resetting it in the BIOS/UEFI settings. Be cautious with this step, as it can impact BitLocker.

**5. Check BIOS/UEFI Settings:

Changes to BIOS/UEFI settings can affect BitLocker:

Secure Boot:

• Ensure that Secure Boot is enabled in the BIOS/UEFI settings.

Boot Configuration:

• Check if there have been any changes to the boot configuration or drive settings that might affect BitLocker.

**6. Verify Drive Changes:

• Disk Configuration:
  • Ensure that there have been no changes to the disk configuration, such as partitions being added or removed.

**7. Update Windows and Drivers:

Ensure that Windows and all drivers are up to date. Sometimes updates can fix compatibility or security issues affecting BitLocker.

• Windows Update:
  • Go to Settings → Update & Security → Windows Update and install any pending updates.

**8. Use Recovery Tools:

Startup Repair:

• Boot into Windows Recovery Environment (WinRE) and use the Startup Repair tool to fix any boot issues.

System Restore:

• If you have a restore point before the issue began, you might be able to use System Restore to revert to a working configuration.

**9. Contact HP Support:

If the issue persists after trying the above steps, consider reaching out to HP Support. Provide them with details about the issue, including any error messages or codes, and the troubleshooting steps you’ve already taken.

Preventive Measures:

• Backup Recovery Key: Always keep a backup of your BitLocker recovery key in a safe place.
• Regular Maintenance: Regularly update and maintain your system to avoid potential issues.

By following these steps, you should be able to resolve the BitLocker recovery prompt issue and prevent it from occurring on subsequent startups.

Reguards,

HP

[Raj2111]

Hi @Krystal11 ,

We did not hear from you after I replied to your post that you had created on HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product still persists,  kindly help me with the details requested to assist you further.

Take care and have a great day ahead!

Regards,

Raj