• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎08-26-2026 10:37 AM

HP Recommended

I bought a new HP omni X AI laptop about 2 yrs ago. A few months after purchase, it stopped powering on. Being under warranty then, I was sent to HP and they said they reseated the battery and worked fine. It did work the first time when I brought it home. did not use it for months and when I needed to use it again, it won't power up, by then the warranty has expired.

 

Since then, I have to remove the battery cord... put the power cord to the computer....press the power button a few times and reattach the battery cord (this is the cord that goes into the internal battery)...before it powers on. works fine once it powers on.

 

I run HP diagnostics, passes w/o error or fault identified. I tied pressing the power button for 15 min or more.

 

 

Looking for any help

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->