Laptop randomly freezes or bluescreens with different variations of Event 41, Kernel-Power

[wicus1]

About once or twice per day, my laptop randomly bluescreens, restarts, or freezes (I must force shut down to recover).

The event viewer indicates "Event 41, Kernel-Power" with different bug check codes.

After reading this post I thought I might have the same issue. I followed the suggested fix, but the problem persists.

Here are some more details:

About this PC page in windows settings:

Processor AMD Ryzen 7 8840HS w/ Radeon 780M Graphics 3.30 GHz

Installed RAM 16,0 GB (15,3 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 20 touch points

Make and model: HP Envy x360 2-in-1 Laptop 14-fa0xxx

Windows specs page:

Edition Windows 11 Home Single Language

Version 23H2

Installed on ‎2024/‎10/‎05

OS build 22631.4317

Experience Windows Feature Experience Pack 1000.22700.1041.0

Windows update does not have any driver or BIOS updates. I also checked under the optional updates in advanced settings. Also installed all updates from hp support.

Laptop was purchased new, less than a month ago. I've had this issue since the first few days of ownership, as seen in the event viewer screenshot below.

Screenshot of my event viewer:

Here are the details for the four events that appear to have a corresponding minidump:

https://1drv.ms/f/s!Aoa0W5g5aIxkkt8xcAy1-nZXNj-4DQ?e=DEClDs

Here are the actual contents of C:\Windows\Minidump:

https://1drv.ms/f/s!Aoa0W5g5aIxkkt82DsYOVU83Mg8fvQ?e=kc3kX4

Some help on how to resolve this problem would be appreciated. Let me know if there is any other information I could provide to help.

[wicus1 · Accepted solution]

For anyone with the same issue:

After contacting HP support and two days of troubleshooting, I got the documentation to replace the laptop. So, it is probably a hardware issue.