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ADG93
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Message 1 of 2
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Flag Post

Laptop randomly shutting down when left to sleep

HP Recommended
HP - ENVY 15-ep0512na 15.6" Laptop - Intel® Core™ i7, 512 GB SSD
Microsoft Windows 10 (64-bit)

Hello there.

 

I recently purchased a new laptop with the specifications given in the product name.

 

Everything with the laptop seems to be working just fine. I used it continuously for work all day today with no problem at all.

 

However, on a few occasions today and yesterday, I have left the laptop when going to e.g. cook lunch or dinner. When I return, I see that instead of going to sleep, my laptop has fully shut down. I press the power button to turn the screen on, provide my details, and see that every application has been shut down. When I open my browser back up for example, it says that Windows didn't shut down properly and asks me to restore the lost tabs. 

 

I know that this is not the laptop hibernating - I checked the settings and the default requirement times for hibernating are far too long for this to be true (I would be gone for maybe 10 minutes, not 240 minutes).

 

I don't know why it is shutting down. Any tips for why this is would be appreciated. Thank you.

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
Flag Post
HP Recommended

@ADG93 

 

Please try PreventTurnOff using the following guide

 

          https://www.raymond.cc/blog/dont-sleep-prevent-windows-from-standby-shutdown-hibernate-and-restart/

 

Regards.

BH
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