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06-06-2024 07:14 AM
Hi @AK479,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Frequent BSOD (Blue Screen of Death) and restarting issues can be caused by a variety of problems, including hardware failures, driver issues, or software conflicts. Here are steps to troubleshoot and hopefully resolve the problem:
1. Check Error Code and Message
2. Boot into Safe Mode
- Safe Mode: Try booting into Safe Mode to see if the problem persists. Safe Mode loads only the essential drivers and services.
- Restart your laptop.
- As it’s booting, repeatedly press F8 (or Shift + F8).
- Choose "Safe Mode" from the options.
3. Check for Recent Changes
- Uninstall Recent Software/Drivers: If the issue started after installing new software or drivers, try uninstalling them in Safe Mode.
- Go to Control Panel -> Programs -> Uninstall a program.
- In Device Manager, roll back any recently updated drivers.
4. Run System Scans
- System File Checker (SFC): Open Command Prompt as an administrator and run sfc /scannow to check and repair corrupted system files.
- DISM Tool: In Command Prompt, run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.
5. Update Drivers
- Drivers: Ensure all drivers are up-to-date, especially for critical components like the GPU, chipset, and network adapters.
- Visit the HP Support website and download the latest drivers for your specific model.
- Update drivers via Device Manager.
6. Check Hardware
RAM: Faulty RAM can cause BSODs. Use the Windows Memory Diagnostic tool to check for memory issues.
- Press Win + R, type mdsched.exe, and press Enter.
- Choose "Restart now and check for problems."
Hard Drive: Check for hard drive issues using tools like CHKDSK.
- Open Command Prompt as an administrator.
- Run chkdsk /f /r and follow the prompts to schedule a scan.
7. System Restore
- Restore Point: If the problem started recently, try using System Restore to revert your laptop to a previous state.
- Go to Control Panel -> System and Security -> System -> System Protection -> System Restore.
- Follow the prompts to choose a restore point.
8. Check for Windows Updates
- Updates: Ensure your system is fully updated. Sometimes, Windows updates can fix underlying issues causing BSODs.
- Go to Settings -> Update & Security -> Windows Update -> Check for updates.
9. Check Event Viewer
- Event Viewer: Check the Event Viewer for detailed logs that might give more insight into what’s causing the BSOD.
- Press Win + X, select Event Viewer.
- Look for errors under "Windows Logs" -> "System" and "Application."
11. Perform a Clean Boot
A clean boot helps in identifying if background services or startup items are causing the issue.
- Press Win + R, type msconfig, and press Enter.
- Go to the Services tab, check "Hide all Microsoft services," and then click "Disable all."
- Go to the Startup tab, click "Open Task Manager," and disable all startup items.
- Restart your computer.
12. Reinstall Windows
- Go to Settings -> Update & Security -> Recovery -> Reset this PC.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support
06-08-2024 10:03 AM
Hi @AK479,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Frequent BSOD (Blue Screen of Death) and restarting issues can be caused by a variety of problems, including hardware failures, driver issues, or software conflicts. Here are steps to troubleshoot and hopefully resolve the problem.
Check Error Code and Message
Boot into Safe Mode
- Safe Mode: Try booting into Safe Mode to see if the problem persists. Safe Mode loads only the essential drivers and services.
- Restart your laptop.
- As it’s booting, repeatedly press F8 (or Shift + F8).
- Choose "Safe Mode" from the options.
Check for Recent Changes
- Uninstall Recent Software/Drivers: If the issue started after installing new software or drivers, try uninstalling them in Safe Mode.
- Go to Control Panel -> Programs -> Uninstall a program.
- In Device Manager, roll back any recently updated drivers.
Run System Scans
- System File Checker (SFC): Open Command Prompt as an administrator and run sfc /scannow to check and repair corrupted system files.
- DISM Tool: In Command Prompt, run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.
Update Drivers
- Drivers: Ensure all drivers are up-to-date, especially for critical components like the GPU, chipset, and network adapters.
- Visit the HP Support website and download the latest drivers for your specific model.
- Update drivers via Device Manager.
HP Support Community Moderator
06-08-2024 10:03 AM
Check Hardware
RAM: Faulty RAM can cause BSODs. Use the Windows Memory Diagnostic tool to check for memory issues.
- Press Win + R, type mdsched.exe, and press Enter.
- Choose "Restart now and check for problems."
Hard Drive: Check for hard drive issues using tools like CHKDSK.
- Open Command Prompt as an administrator.
- Run chkdsk /f /r and follow the prompts to schedule a scan.
System Restore
- Restore Point: If the problem started recently, try using System Restore to revert your laptop to a previous state.
- Go to Control Panel -> System and Security -> System -> System Protection -> System Restore.
- Follow the prompts to choose a restore point.
Check for Windows Updates
- Updates: Ensure your system is fully updated. Sometimes, Windows updates can fix underlying issues causing BSODs.
- Go to Settings -> Update & Security -> Windows Update -> Check for updates.
Check Event Viewer
- Event Viewer: Check the Event Viewer for detailed logs that might give more insight into what’s causing the BSOD.
- Press Win + X, select Event Viewer.
- Look for errors under "Windows Logs" -> "System" and "Application."
Perform a Clean Boot
A clean boot helps in identifying if background services or startup items are causing the issue.
- Press Win + R, type msconfig, and press Enter.
- Go to the Services tab, check "Hide all Microsoft services," and then click "Disable all."
- Go to the Startup tab, click "Open Task Manager," and disable all startup items.
- Restart your computer.
Reinstall Windows
- Go to Settings -> Update & Security -> Recovery -> Reset this PC.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Alden4
HP Support
HP Support Community Moderator