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‎06-03-2024 09:58 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

IMG-20240604-WA0000.jpeg

 it's restarting again and again in my hp pavilion gaming laptop but not opening 

Category:
3 REPLIES 3

‎06-06-2024 07:14 AM

HP Recommended

Hi @AK479,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Frequent BSOD (Blue Screen of Death) and restarting issues can be caused by a variety of problems, including hardware failures, driver issues, or software conflicts. Here are steps to troubleshoot and hopefully resolve the problem:

1. Check Error Code and Message

2. Boot into Safe Mode

  • Safe Mode: Try booting into Safe Mode to see if the problem persists. Safe Mode loads only the essential drivers and services.
    • Restart your laptop.
    • As it’s booting, repeatedly press F8 (or Shift + F8).
    • Choose "Safe Mode" from the options.

3. Check for Recent Changes

  • Uninstall Recent Software/Drivers: If the issue started after installing new software or drivers, try uninstalling them in Safe Mode.
    • Go to Control Panel -> Programs -> Uninstall a program.
    • In Device Manager, roll back any recently updated drivers.

4. Run System Scans

  • System File Checker (SFC): Open Command Prompt as an administrator and run sfc /scannow to check and repair corrupted system files.
  • DISM Tool: In Command Prompt, run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.

5. Update Drivers

  • Drivers: Ensure all drivers are up-to-date, especially for critical components like the GPU, chipset, and network adapters.
    • Visit the HP Support website and download the latest drivers for your specific model.
    • Update drivers via Device Manager.

6. Check Hardware

RAM: Faulty RAM can cause BSODs. Use the Windows Memory Diagnostic tool to check for memory issues.

  • Press Win + R, type mdsched.exe, and press Enter.
  • Choose "Restart now and check for problems."

Hard Drive: Check for hard drive issues using tools like CHKDSK.

  • Open Command Prompt as an administrator.
  • Run chkdsk /f /r and follow the prompts to schedule a scan.

7. System Restore

  • Restore Point: If the problem started recently, try using System Restore to revert your laptop to a previous state.
    • Go to Control Panel -> System and Security -> System -> System Protection -> System Restore.
    • Follow the prompts to choose a restore point.

8. Check for Windows Updates

  • Updates: Ensure your system is fully updated. Sometimes, Windows updates can fix underlying issues causing BSODs.
    • Go to Settings -> Update & Security -> Windows Update -> Check for updates.

9. Check Event Viewer

  • Event Viewer: Check the Event Viewer for detailed logs that might give more insight into what’s causing the BSOD.
    • Press Win + X, select Event Viewer.
    • Look for errors under "Windows Logs" -> "System" and "Application."

11. Perform a Clean Boot

 A clean boot helps in identifying if background services or startup items are causing the issue.

  • Press Win + R, type msconfig, and press Enter.
  • Go to the Services tab, check "Hide all Microsoft services," and then click "Disable all."
  • Go to the Startup tab, click "Open Task Manager," and disable all startup items.
  • Restart your computer.

12. Reinstall Windows

  • Go to Settings -> Update & Security -> Recovery -> Reset this PC.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎06-08-2024 10:03 AM

HP Recommended

Hi @AK479,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Frequent BSOD (Blue Screen of Death) and restarting issues can be caused by a variety of problems, including hardware failures, driver issues, or software conflicts. Here are steps to troubleshoot and hopefully resolve the problem.

 

Check Error Code and Message

Boot into Safe Mode

  • Safe Mode: Try booting into Safe Mode to see if the problem persists. Safe Mode loads only the essential drivers and services.
    • Restart your laptop.
    • As it’s booting, repeatedly press F8 (or Shift + F8).
    • Choose "Safe Mode" from the options.

Check for Recent Changes

  • Uninstall Recent Software/Drivers: If the issue started after installing new software or drivers, try uninstalling them in Safe Mode.
    • Go to Control Panel -> Programs -> Uninstall a program.
    • In Device Manager, roll back any recently updated drivers.

Run System Scans

  • System File Checker (SFC): Open Command Prompt as an administrator and run sfc /scannow to check and repair corrupted system files.
  • DISM Tool: In Command Prompt, run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.

Update Drivers

  • Drivers: Ensure all drivers are up-to-date, especially for critical components like the GPU, chipset, and network adapters.
    • Visit the HP Support website and download the latest drivers for your specific model.
    • Update drivers via Device Manager.

 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎06-08-2024 10:03 AM

HP Recommended

Check Hardware

RAM: Faulty RAM can cause BSODs. Use the Windows Memory Diagnostic tool to check for memory issues.

  • Press Win + R, type mdsched.exe, and press Enter.
  • Choose "Restart now and check for problems."

Hard Drive: Check for hard drive issues using tools like CHKDSK.

  • Open Command Prompt as an administrator.
  • Run chkdsk /f /r and follow the prompts to schedule a scan.

System Restore

  • Restore Point: If the problem started recently, try using System Restore to revert your laptop to a previous state.
    • Go to Control Panel -> System and Security -> System -> System Protection -> System Restore.
    • Follow the prompts to choose a restore point.

Check for Windows Updates

  • Updates: Ensure your system is fully updated. Sometimes, Windows updates can fix underlying issues causing BSODs.
    • Go to Settings -> Update & Security -> Windows Update -> Check for updates.

Check Event Viewer

  • Event Viewer: Check the Event Viewer for detailed logs that might give more insight into what’s causing the BSOD.
    • Press Win + X, select Event Viewer.
    • Look for errors under "Windows Logs" -> "System" and "Application."

Perform a Clean Boot

 A clean boot helps in identifying if background services or startup items are causing the issue.

  • Press Win + R, type msconfig, and press Enter.
  • Go to the Services tab, check "Hide all Microsoft services," and then click "Disable all."
  • Go to the Startup tab, click "Open Task Manager," and disable all startup items.
  • Restart your computer.

Reinstall Windows

  • Go to Settings -> Update & Security -> Recovery -> Reset this PC.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Alden4

HP Support

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
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