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kylam2020
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Laptop says "Locking" and shut off after inactivity

HP Notebook - 15-bw005ds

I have the HP Notebook - 15-bw005ds and I've had it for a while but haven't used it until recently for school. Lately, anytime my laptop has been inactive, it will shut down. It starts by displaying a blue screen with the word "locking" and a white dotted circle, then the screen goes black. My sleep settings are off, so the laptop is never supposed to shut off until I close the lid or press the power off. This gets very annoying, can anyone please help me fix this?

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Tiatp
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Laptop says "Locking" and shut off after inactivity

The Exact same thing just happened to me! I was in the middle of doing a flyer as normal and them boom my Screen says "Locking" and now my laptop screen wont turn up

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Nicoletta23
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Laptop says "Locking" and shut off after inactivity

I also have this issue with the same laptop 

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HP Support Agent
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Laptop says "Locking" and shut off after inactivity

@Nicoletta23 Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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