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PS07
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Solved!

Laptop screen blank

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Hp Pavilion Laptop 15-cc166TX
Microsoft Windows 10 (64-bit)

My laptop showing blank screen when power on even While charging 

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Kumar0307
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@PS07

 

The available HP Care packs can be found here. Enter your product details and choose the care pack that suits you.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Betty0610
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@PS07

 

Welcome to the HP Support Community.

 

Do you get/see an HP Logo? If yes, do you get any error message or just a blinking cursor?

 

Meanwhile try these steps: 

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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PS07
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Thanks for your concern,Its a screen problem there was a short-circuit between and I replaced my screen.

And could you help me in extending warranty process. 

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 4 of 4
Flag Post
HP Recommended

@PS07

 

The available HP Care packs can be found here. Enter your product details and choose the care pack that suits you.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

0 Kudos
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