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wsa123
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Message 1 of 2
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Laptop screen error

HP Recommended
Pavilion dv6000
Other

 

I bough new H.P portable laptop for my company western steel agency  ( https://wsaindia.net/ )  has gotten the blue screen error within the past few days. It's ne'er gotten it before, and works good once it reboots. 

Please assist if you have any information.

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@wsa123 

You may have just bought this, but this model came out 15 years ago -- so it's not really new.  Being this old, there are lots of things that can be going wrong with it.

 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in this self-help Community.

You have a couple of different options to chose from ...

--------------------

The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/

The community Win8 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.eightforums.com/forums/bsod-crashes-and-debugging.30/

The community Win7 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.sevenforums.com/bsod-help-support/

--------------------

The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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