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Locked

‎02-26-2023 01:02 PM

HP Recommended
Product: HP Pavilion x360 - 14t-dh100 CTO
Operating System: Microsoft Windows 11

My laptop screen remains black even though I can hear the fan running, I can tell the laptop screen is on because the screen is glowing a little even though it is black. I tried connecting a second monitor with a HDMI cable but that screen also remained black. I tried turning the laptop off and disconnecting the power and then pressing down the power button for fifteen seconds and then connecting the power again, but that did not fix it. I tried turning the laptop off and then pressing and holding the Windows key and the letter B while pressing the power button, but the BIOS screen did not appear. My warranty is expired. HP website says a Best Buy near me is an authorized service center, so I took my laptop there, but Best Buy Geek Squad said because the computer does not turn on they cannot diagnosis the problem, and they are not allowed to just try things to see if they work, so they could not help me and they recommended calling HP. I cannot find a free phone number to call HP for tech support. What else can I do?

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