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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎06-05-2024 03:26 AM - last edited on ‎06-05-2024 11:42 AM by Retired

HP Recommended
Product: HP 255 G8 Notebook PC (1W9Z6AV)

My laptop screen totally black.
* Fan going
* Light on CAPS LOCK flickering
Windows+ctrl+space+B absolutely NO result, neither with ctrl+alt+delete...

Tried off and on as well

No new software installations recently, that I can remember 🤔

Category:
1 REPLY 1

‎06-05-2024 03:55 AM

HP Recommended

Try a hard reset
https://support.hp.com/us-en/document/ish_1997208-1551050-16

 

If that does not work then check for flashing codes or beeps

Click here for Laptop codes

 

Can you run diagnostics?

Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update. or BIOS restore

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