-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop screen stuck at lock screen, nothing is working.

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
09-15-2019 10:32 PM
Product: Pavilion g6 2231Tx
Operating System: Microsoft Windows 8.1 (64-bit)
When I switch on my Laptop. It normally switches on but after that stucks at The display, after where I could not do anything. Neither Mouse nor Keyboard is working. While I on tethering hotspot, it connects automatically,as it can be seen on the screen. Clock is shown on screen that is accurate and changes time correctly but I am unable to enter laptop, because screen to enter password/PIN is not coming.
1 REPLY 1
09-16-2019 02:35 AM
Hi
So some things work.
I suggest you try the F8 options initially.
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
If in doubt please ask.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.