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Pokeypuppy92
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Message 1 of 2
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Flag Post

Laptop screen won't display and gets very hot when plugged in

HP Recommended
HP 14-dk1000 Laptop PC (8VZ00AV)
Microsoft Windows 10 (32-bit)

I have an HP Notebook Model #14-dk1013dx Serial #[Personal Information Removed]

I purchased in April 2021 and unfortunately did not get the extended warranty. I use it to play Sims 4 and to access Amazon/Facebook. It has been wanting me to install Windows 11, update Malware security and gave a blank Powershell warning window. Two days ago, the screen completely went black even though indicator light is on. Also gets extremely hot when plugged in and even when fully shut off. Tried the troubleshooting bot on HP.com, but no luck. I do not have access to another computer to try and connect them. Any tips or suggestions is greatly appreciated. Someone mentioned the battery being bad, but it's also the hidden battery.

1 REPLY 1
ub6424
Level 9
4,015 3,997 221 376
Message 2 of 2
Flag Post
HP Recommended

Hello @Pokeypuppy92 

 

Sorry to hear that you are having problems ... 

 

Please follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Try to connect an external monitor with vga/hdmi cable, does this works ?

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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