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07-01-2022 06:51 PM - last edited on 07-06-2022 12:43 PM by JessikaV
I have an HP Notebook Model #14-dk1013dx Serial #[Personal Information Removed]
I purchased in April 2021 and unfortunately did not get the extended warranty. I use it to play Sims 4 and to access Amazon/Facebook. It has been wanting me to install Windows 11, update Malware security and gave a blank Powershell warning window. Two days ago, the screen completely went black even though indicator light is on. Also gets extremely hot when plugged in and even when fully shut off. Tried the troubleshooting bot on HP.com, but no luck. I do not have access to another computer to try and connect them. Any tips or suggestions is greatly appreciated. Someone mentioned the battery being bad, but it's also the hidden battery.
07-01-2022 09:15 PM
Sorry to hear that you are having problems ...
Please follow these guides:
(3) Try to connect an external monitor with vga/hdmi cable, does this works ?
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