• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP 14-dk1000 Laptop PC (8VZ00AV)
Microsoft Windows 10 (32-bit)

I have an HP Notebook Model #14-dk1013dx Serial #[Personal Information Removed]

I purchased in April 2021 and unfortunately did not get the extended warranty. I use it to play Sims 4 and to access Amazon/Facebook. It has been wanting me to install Windows 11, update Malware security and gave a blank Powershell warning window. Two days ago, the screen completely went black even though indicator light is on. Also gets extremely hot when plugged in and even when fully shut off. Tried the troubleshooting bot on HP.com, but no luck. I do not have access to another computer to try and connect them. Any tips or suggestions is greatly appreciated. Someone mentioned the battery being bad, but it's also the hidden battery.

1 REPLY 1
HP Recommended

Hello @Pokeypuppy92 

 

Sorry to hear that you are having problems ... 

 

Please follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Try to connect an external monitor with vga/hdmi cable, does this works ?

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.