Laptop showed Locking & turned off

[Neha96]

I switched on my laptop and connected it to power supply, but suddenly it showed Locking and turned off. I’ve been trying to press the button and turn it on but it won’t switch on. I read many answers saying you have to drain the battery, remove it for a day but for a person with less knowledge about all these, it’s difficult to do it at home. On top of that, I can’t see an easy way out to remove battery on the back side. 

what should I do? 

[A_Gayathri · Accepted solution]

Hi @Neha96,

Welcome to the HP Support Community

I understand you are facing an issue with your Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Neha96,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Laptop. The laptop showed Locking & turned off Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

click here and follow the troubleshooting steps  HP PCs - Computer does not boot or start

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!