07-21-2014 12:58 PM
07-23-2014 02:23 PM - last edited on 03-07-2017 02:49 PM by OscarFuentes
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. I would be happy to assist if needed as there are many models of HP I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
I work on behalf of HP
01-21-2017 09:32 PM
01-22-2017 03:39 PM
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I understand you are having a blank or black screen with only the mouse cursor. Don't worry I'll try my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you made any software or hardware changes made on the PC?
Was any update/reset interrupted, recently,
What is the screen loading to?
Are you also experiencing slow performance?
In the meantime, let's try these steps here:
Perform a Hard Reset
Please follow the steps suggested in the support document - Click here
I will wait for your response. Eager to assist you.Cheers!
I am an HP Employee
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