Laptop shows green screen & shut down

[Z3700]

My laptop shows a green screen error & shut down automatically without any permission. 

[Raj_05]

Hi @Z3700,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion X360 laptop is showing a green screen and shutting down, it could be indicative of a hardware or software issue. Here are some troubleshooting steps you can follow to identify and resolve the problem.

• Restart the laptop: First, try a simple restart to see if the issue is temporary and caused by a minor glitch.
• Check for updates: Ensure that your operating system, graphics drivers, and any other relevant software are up to date. Sometimes, outdated drivers can cause display issues.
• Boot into Safe Mode: Restart the laptop and boot into Safe Mode. Safe Mode loads the system with minimal drivers and services, which can help you determine if the issue is caused by third-party software or drivers. If the laptop works fine in Safe Mode, the problem may be related to software.
• Check for overheating: Overheating can cause the system to shut down unexpectedly. Make sure the laptop's cooling vents are clean and not blocked. Use a can of compressed air to blow out any dust that may have accumulated inside the laptop.
• Hardware diagnostics: Many HP laptops come with built-in hardware diagnostics tools. You can access them by pressing the F2 or F10 key during startup. Run a comprehensive hardware diagnostic to check for any hardware issues.
• Graphics card issues: The green screen could be related to problems with the graphics card. Try updating the graphics drivers or reinstalling them. If the issue persists, it might be a hardware problem, and you may need to have the laptop inspected by a professional.
• Malware scan: Run a thorough malware scan to check for any infections that might be causing the problem.
• System Restore: If the issue started after installing new software or drivers, try using System Restore to revert the system to a point before the problem occurred.
• Reset or reinstall the operating system: If none of the above steps work, you may consider resetting or reinstalling the operating system. This will eliminate any software-related issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support