Laptop shuts down abruptly without warning at 50% battery.

[patra0908]

It has been about one week since I faced this problem for the first time.

The laptop shuts down without warning and when I boot it up, it shows >50% battery.

It charges to a maximum of 89%.

I have a feeling this might be an overheating issue but I have no clue what to do about it.

Kindly help asap thanks.

[visruth]

Hi,


Please test your battery from HP support assistant software

Post back with details such as cycle count, cell voltages etc

Is there unusually warm air coming through the vents?


Regards

Visruth

[patra0908]

The HP support assisstant says the battery is OK.

How do i check the cycle count and cell voltage?

I'm not very sure but I think warm air always used to come out of the vents after a few hours of usage so I wouldn't call that unusual.

Thank you for your reply.

[visruth]

You can get the details I sought after doing the battery tests, from HP support assistant itself

You could try dusting the vents with air duster
https://support.hp.com/in-en/document/c01657439

[patra0908]

Okay so I ran the test three times and now it said REPLACE two out of the three times.

So here is the report from the third test.

Should I go to a service center or are there any other steps that can be followed?

Thank you.

[visruth]

Manual: http://h10032.www1.hp.com/ctg/Manual/c04582332

You need this part:
Part No: 756745-001
Description: SPS-BATT 4C 48WHr 3.2AH LI VI0

You can get it from online sellers or HP part store:
http://www.ebay.com/itm/181980920205?_mwBanner=1

[patra0908]

I didn't get you. So am I supposed to replace the battery now?

[visruth · Accepted solution]

Yes, Status: Replace message indicates the battery has either reached the end of its useful life or has encountered a failure and should be replaced.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00821536

[yaniegama]

Hi, how about mine? Can you help me with this. I have the same problem. My battery is almost 2 years already. 

[AkhilTej]

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@visruth wrote:

You can get the details I sought after doing the battery tests, from HP support assistant itself

You could try dusting the vents with air duster
https://support.hp.com/in-en/document/c01657439

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@visruth wrote:

You can get the details I sought after doing the battery tests, from HP support assistant itself

You could try dusting the vents with air duster
https://support.hp.com/in-en/document/c01657439

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even i'm facing the same issue please check my battery details.