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Farah_Alnsour
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Solved!

Laptop stuck at restart for software updates

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Pavilion x360 Convertible Model14-dh1012nx
Microsoft Windows 10 (64-bit)

After downloading a software update on my newly-bought laptop, it asked me to restart the computer. So, I restarted it and it has been stuck on the restart screen for longer than 45 minutes. Please help me fix it 

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WAWood
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@Farah_Alnsour 

There are very different kinds of software updates and this is likely a routine Windows Update, as those get pushed on on Tuesdays.

 

But this Tuesday, Microsoft made the 20H2 Feature Update available, so if you select this in Windows Update, that is more likely what is happening and if you did not do the Windows Update last week, this could take some time.

 

All you can do at this point is wait it out longer.  If you do anything else, like rebooting the PC, you risk corrupting Windows Update and that would then require a Windows reinstall to make it right.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
33,786 32,908 3,069 7,570
Message 2 of 2
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@Farah_Alnsour 

There are very different kinds of software updates and this is likely a routine Windows Update, as those get pushed on on Tuesdays.

 

But this Tuesday, Microsoft made the 20H2 Feature Update available, so if you select this in Windows Update, that is more likely what is happening and if you did not do the Windows Update last week, this could take some time.

 

All you can do at this point is wait it out longer.  If you do anything else, like rebooting the PC, you risk corrupting Windows Update and that would then require a Windows reinstall to make it right.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
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