Laptop stuck in boot loop after personalizing settings

[GoogleyMoogley]

• My laptop 15-ay041wm is stuck in a boot loop after resetting windows 10. I tried accessing recovery manager but received error messages for recovery options. It will not allow me to reset windows and the start up repair process does not work. I cannot boot into safe mode. The laptop restarts after I try to customize my settings. I do not have access to another computer to create a windows inatallation file. I tested the hard drive and memory and the problem does not appear to be hardware related.

[Kuroi_Kenshi]

Hi @GoogleyMoogley,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Hard Reset:

• Turn off your computer.
• Disconnect all external devices (USB drives, printers, external hard drives).
• Unplug the AC adapter.
• If your laptop has a removable battery, remove it.
• Press and hold the power button for at least 15 seconds to drain residual power.
• Reconnect the battery and plug in the AC adapter.
• Press the power button to turn on the computer.

Access HP Recovery Manager:

• Turn off the computer.
• Turn on the computer and immediately press the F11 key repeatedly until you see the HP Recovery Manager screen.
• If prompted to back up your files, select "Back up your files first (recommended)" and then click "Next." Otherwise, select "Recover without backing up your files" and click "Next."
• Follow the on-screen instructions to perform a system recovery.

Using Recovery Media:

• If you have created recovery media (USB or DVDs) before, use it to boot from.
• Insert the recovery media.
• Turn off the computer, then turn it on and press Esc key to see the startup menu. Use the arrow keys to select the boot menu and press Enter.
• Choose the media you inserted (USB or DVD) and press Enter to boot from that device.
• Follow the prompts to perform a system recovery using the recovery media.

Reset BIOS to Default Settings:

• Turn off the computer.
• Turn it on and repeatedly press F10 to enter BIOS setup.
• Use the arrow keys to navigate to the "Main" tab, then select "Restore defaults."
• Press Enter to confirm and then "Save Changes and Exit."

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[GoogleyMoogley]

Thank you for your help. I followed your suggestions. I drained residual power and Pressed f11 to access recovery manager. I was able to backup my files but the main problem is the system recovery option is not available. The box for system recovery is gray with (help!) above and I cannot click on this feature. 

I completed the check disk for Windows Partition but am unable to launch check disk for Recovery Partition. 

I have tried every option in troubleshooting. When resetting I receive a message that there was a problem resetting my pc and no changes were made. System Restore will not work because it says no point is created. Same for system image: no image created. Startup repair could not repair my pc and I received an error message when trying to go back to the previous build. 

I followed your additional instructions by pressing f10 and resetting default settings on all tabs of the bios menu. Nothing seemed to help and I am still stuck in a boot loop. 

As mentioned, I do not have another computer to create a recovery file. Are there any ways to reset my pc or initiate startup recovery? I do not understand why I am unable to select the option to restore to factory condition using System Recovery. When I click that option nothing happens because it is grayed out. If I could restore to factory condition it would solve the problem.

I can see that there are multiple partitions and unauthorized user accounts that I did not create. Is there any way to investigate the security problem? What are my options and how can I get a fresh installation of windows or at least reset my pc?