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Member Since: ‎03-19-2017
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Laptop stuck on loading screen

My HP laptop is stuck on the loading screen. I have turned it off and on again but it then states preparing automatic repair, but still doesn't so anything.
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Re: Laptop stuck on loading screen

The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail laptop/mobile SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop.
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Member Since: ‎11-12-2008
Message 2 of 5 (206 Views)

Re: Laptop stuck on loading screen

Sounds like you may have a hard drive problem. Immediately after powering on start tappin the Esc key. This will open a menu where you can select F2 for System Diagnostics to run the tests.

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Top Student
Posts: 3
Member Since: ‎03-19-2017
Message 3 of 5 (197 Views)

Re: Laptop stuck on loading screen

I have run a test and it says that my hard drive short dst check has failed. Do you know what I need to do now?

Thanks for your quick response.
Provost
Posts: 36,837
Member Since: ‎11-12-2008
Message 4 of 5 (194 Views)

Re: Laptop stuck on loading screen

The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail laptop/mobile SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop.
**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
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Top Student
Posts: 3
Member Since: ‎03-19-2017
Message 5 of 5 (177 Views)

Re: Laptop stuck on loading screen

Thank you for your support. Much appreciated.
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