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‎06-10-2021 12:11 AM

HP Recommended
Product: compaq presario v3000
Operating System: Microsoft Windows 7 (64-bit)

The laptop is stuck with a black screen with a blinking underscore when i am trying to start the laptop, the laptop got stuck after the compaq logo showed up. 

3 REPLIES 3

‎06-10-2021 03:34 AM

HP Recommended

Hi,

Try performing Hardware diagnostics at boot and see if there are any hardware problems. The Hard Drive could be failing.

 

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the system test and see if there are any failure ids.

 

Let me know,

David

 

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‎06-11-2021 06:21 AM

HP Recommended

I have try the hard drive self test but it just froze the screen.

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‎06-11-2021 08:16 AM

HP Recommended

So you can enter BIOS?

Does the startup menu appear?

Does the screen freeze in BIOS?

 

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