cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
KayCy
New member
2 1 0 0
Message 1 of 4
303
Flag Post

Laptop stuck with a blank screen and blinking underscore

HP Recommended
compaq presario v3000
Microsoft Windows 7 (64-bit)

The laptop is stuck with a black screen with a blinking underscore when i am trying to start the laptop, the laptop got stuck after the compaq logo showed up. 

3 REPLIES 3
iomare
Level 15
Level 15
12,522 9,775 2,491 5,178
Message 2 of 4
Flag Post
HP Recommended

Hi,

Try performing Hardware diagnostics at boot and see if there are any hardware problems. The Hard Drive could be failing.

 

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the system test and see if there are any failure ids.

 

Let me know,

David

 

Was this reply helpful? Yes No
KayCy
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have try the hard drive self test but it just froze the screen.

Was this reply helpful? Yes No
iomare
Level 15
Level 15
12,522 9,775 2,491 5,178
Message 4 of 4
Flag Post
HP Recommended

So you can enter BIOS?

Does the startup menu appear?

Does the screen freeze in BIOS?

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation