Laptop sudden black screen

[RATTERS01]

Laptop recently started to black screen, it is totally dust free and cpu/gpu temps well in control. Screen goes black, peripherals shut off but fan continues to run. This can happen at any time, first occurance per day usually takes a few hours but after it happens once the system won't stay up for more than a few minutes before shutting off again.

I get a caps lock error code 5.3 which apparently means the controller waited too long for bios to respond, this code runs on every occurance of the crash. I do update the bios when new updates become available and have only done this in the past 9 months or so, this could be the source of the problem (a dodgy bios update) but I cannot confirm and can't seem to roll back the bios either.

I'm usually pretty good with tech but this has me stumped as I only have the flash code with no other info.

Any suggestion/help would be appreciated! 🙂

[Barachiel · Accepted solution]

@RATTERS01

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

In this case, I would recommend you to re-start the notebook, and keep tapping F2, and run a full system test, to make sure it is not hardware related. 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉

[RATTERS01]

Hey thanks for the help, ran the full system test a couple times and each time it crashed during memory test so I tried reseating the RAM and it's gone strong all day.

Thanks again for the help, I'll be sure to come back if I have any other issues! 🙂

[Barachiel]

@RATTERS01

Thank you for responding,

It's great to have you back 😉

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉