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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop suddenly shut off while using on charge

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05-04-2020 01:08 PM
Was using my laptop with chsrger connected and it suddenly powered off , there was no smell of burning from laptop or charger , no overheating or anything. Tried charging it and no led indicator shown even.
05-12-2020 06:56 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you contact HP Support for Service Options since the Notebook is not even powering ON
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee