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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop suddenly turns off and wont turn in until next dat.

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11-06-2017 05:09 AM
I used it for 2 hours (in this time my laptop shuted down like 2 Times automaticly but it could open it), then the laptop shut down like the 1st time. So here i am with a laptop that seems to ne dead.
I also have to menționat that i used the trick with the battery and Golding 1 min on power button.
Solved! Go to Solution.
Accepted Solutions
11-07-2017 11:17 AM
Hey there! @Andrew003, Thanks for stopping by the HP Support Forums!
I understand you have issues powering on your laptop.
Don't worry I'd like to help you out.
Did you make any hardware or software changes on your PC?
Have you tried checking with a different battery or adapter?
As you mentioned you have issues powering on your laptop.
Try plugging the adapter into a different wall outlet and check if it helps.
Please try the steps recommended below.
To perform a power reset on a laptop with a removable battery, use the following steps:
1.Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4.Unplug the AC adapter from the computer.
5.Remove the battery from the battery compartment.
6.With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
7.Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
8.Press the Power button to turn on the computer.
9.If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
10.After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
11.Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.
Try restoring the BIOS to default on your PC and check if it helps.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Also, refer this article to further troubleshoot no power issues with your laptop.
If the issue still persists after trying out the steps. try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
If the solution provided worked for you, please mark accepted solution for this post.
Hope to hear from you soon!
Have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
11-07-2017 11:17 AM
Hey there! @Andrew003, Thanks for stopping by the HP Support Forums!
I understand you have issues powering on your laptop.
Don't worry I'd like to help you out.
Did you make any hardware or software changes on your PC?
Have you tried checking with a different battery or adapter?
As you mentioned you have issues powering on your laptop.
Try plugging the adapter into a different wall outlet and check if it helps.
Please try the steps recommended below.
To perform a power reset on a laptop with a removable battery, use the following steps:
1.Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4.Unplug the AC adapter from the computer.
5.Remove the battery from the battery compartment.
6.With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
7.Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
8.Press the Power button to turn on the computer.
9.If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
10.After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
11.Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.
Try restoring the BIOS to default on your PC and check if it helps.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Also, refer this article to further troubleshoot no power issues with your laptop.
If the issue still persists after trying out the steps. try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
If the solution provided worked for you, please mark accepted solution for this post.
Hope to hear from you soon!
Have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee