Laptop switching off

[jonaylen]

Laptop keeps switching itself off even when battery is fully charged and plugged into mains.

[Riddle_Decipher]

@jonaylen

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

Two things we need to identify, if this is either a hardware or a software issue and if it is either of the two, what exactly is it, so we could fix it accordingly, let's start with a hard reset to refresh the settings, use this link to go through the process: Select either the removable battery or the non removable battery depending on what you have: Click here for the steps.

Once done, If your machine has UEFI Diagnostics, run the Quick test first, if no errors are found, run the Extensive test.

Rapidly tap the F2 key when you first power on the laptop. Make sure the power cord is plugged in.

Here are the instructions: Click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.