Laptop takes too much time to bypass HP logo with spinning circle.

[RandyJG]

Laptop takes up to 15 minutes to boot up. After powering on, HP logo appears and there is a spinning circle on the bottom of the screen. Then after that much time, windows login screen shows up and after logging in, computer works just fine and fast. No application issues or blue screens.
I tried disabling all applications and services in windows thinking it could be related to a software problem when starting. But the issue persists.
All drivers are up to date and tuning and clean up processes were followed in order to optimize the disk.

[ub6424]

Hello @RandyJG 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[RandyJG]

Thank you so much.

Here there are the values. My apologies because some of them are in spanish. Windows is installed in spanish.

OS Name Microsoft Windows 10 Home Single Language

Version 10.0.19045 Compilación 19045

System Model HP Pavilion Notebook

System SKU L9M03LA#ABM ( equals HP product number (p/n) )

Processor AMD A8-7410 APU with AMD Radeon R5 Graphics, 2200 Mhz, 4 procesadores principales, 4 procesadores lógicos

BIOS Version/Date American Megatrends Inc. F.16, 27/11/2015 * date in dd/mm/yyyy format

BaseBoard Product 80B8

BaseBoard Version 82.29

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

I hope this helps. If you need anything else please let me know.

Thanks in advance.

[ub6424]

Hello @RandyJG 

(1) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.54 Rev.A

10.1 MB

Jun 18, 2019

Download

 Fix and enhancements:

- Provides enhanced security.

- Provides enhanced security for EFI code.

- Fixes an issue where the system does not connect properly to a wireless LAN.

- Provides improved security of UEFI code.
NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Please report back

[RandyJG]

Hi @Ub6424,

I did follow your recommendation and installed BIOS update. It ran successfully and restarted. However, it took 25 minutes to get to the logging screen instead of the 15 minutes that took the previous time.

I checked msinfo32 and it is showing the BIOS version date as F.54 27/5/2019 (dd/mm/yyyy format).

Thanks in advance for any additional help.

[ub6424]

Hello @RandyJG 

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ub6424]

Hello @RandyJG 

(1) Download and install

HP PC Hardware Diagnostics Windows v2.1.0.0

(2) Run "HP PC Hardware Diagnostics Windows" App

- (click) System Tests

-- (click to expand) Extensive System Test 

---- (scroll down)

---- (click) Start Extensive Test

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[RandyJG]

HI, I installed both applications HP PC Hardware Diagnostics Windows and UEFI. However, under application System Tests only Fast Test is available. No extensive option. Below are the results:

For UEFI app, I installed and it looks that completes but don't aee an option to execute.

Am I doing something wrong ?